Refund & Returns Policy

At Ultimate Gaming Gears, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.

Returns

We accept returns within 30 days from the date of purchase. To qualify for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received.
• Items must be in the original packaging with all tags and labels intact.

If the above conditions are met, you can initiate the return process by contacting us at info@ultimategaminggears.com with your order number and the reason for return.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days.

Please note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped). The customer is responsible for return shipping costs unless otherwise specified.

Exchanges

If you wish to exchange a product for a different size or color, please contact us at info@ultimategaminggears.com for instructions on how to proceed. The item must be returned in accordance with our return policy before a new item is sent out.

Non-Returnable Items

Some items cannot be returned, including:

• Sale items
• Gift cards
• Downloadable software or digital products
• Items marked as “non-returnable” at the time of purchase

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@ultimategaminggears.com. We will provide instructions on how to return the damaged or defective item for a full refund or replacement at no additional charge to you.

Policy Updates

We reserve the right to update this Refund & Returns Policy at any time. All updates will be posted on this page, and the date of the most recent revision will be indicated below.

Last Updated: October 1, 2025

Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us at:

Ultimate Gaming Gears
824 Elm Street, Fayetteville, NC 28303, USA
Email: info@ultimategaminggears.com
Phone: +1 530-614-6933